Company Nature: Hotel

Responsibilities:

1. Handling customer's inquiries and correspondence, resolving customer issues

2. Cross-selling and up-selling client's services and products proactively through inbound call

3. Consolidating customer feedback as well as identifying customer service issues in a tactful and timely manner

1. Form 5 Graduate or above with at least 1 year of proven customer service or sales experience

2. Good customer service skills

3. Strong interpersonal and selling skills with good telephone manner

4. Good command of English, Mandarin and Cantonese

5. Willing to perform shift duties 09:00 - 20:30 on public holidays and weekends

6. 5-day work per week

7. With a sensitive, caring, and professional manner to deliver unparalleled customer service to our guests

8. Candidates with less experience will be considered for the position of Sales Representative