Account Service Manager

Post Date: 2019-06-03 -- Job Status: Urgent -- Job Level: Low

Location: Kowloon Bay

Working Days: 5

Working Hours: 0900 - 1800

Salary: 20K

Benefits: 5 Days, Double Pay, Bonus, Medical, Life Insurance, Education Allowance



    1. To develop and maintain an up to date account service plan which includes but not limited to Account Service Strategy, Service Improvement Plan, Account Profile for improving the overall service quality and customer's operational efficiency.

    2. To formulate, in conjunction with the customer, an agreed definition and understanding of any key service quality indicators required in any formal SLA, and proposing any adjustments where necessary.

    3. To monitor service performance, and proactively formulating and managing service quality and recovery plans, involving other operational function points as appropriate.

    4. To establish an effective working relationship with the Account Management team, ensuring that the Account Manager is at all times kept updated on significant situations and plans regarding operational service delivery management for the customer.

    5. To coordinate with both customers and internal working parties to secure commitment on resources and activities plan.


    1. A university degree in Business Administration or related disciplines

    2. Solid experience in customer service and operation management preferable.

    3. Good interpersonal, communication skills and planning skills.

    4. Initiative and innovative in making recommendations on service improvement

    5. A minimum of 1-3 years of experience in customer service in telecom industry

    6. Energetic and well-organized person with strong analytical, interpersonal communicate skills

    7. High proficiency in written and spoken English and Chinese


Application form

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